Provide L2 IT support for systems and networks to internal staff, ensuring smooth IT operations and high standards of service delivery.
Permanent full time Sydney based
Career Growth Opportunity
Join a leading top-tier financial services firm
The IT L2 Support Systems and Network Engineer will provide comprehensive IT support to out internal across multiple offices. This role is critical for managing and resolving technical issues, ensuring smooth IT operations, and maintaining high standards of service delivery. BAU and project work.
Key Responsibilities:
Provide L1-L3 IT support for internal staff.
Manage and troubleshoot ticket requests through Jira, prioritising and escalating based on category and urgency according to the companys SLA.
Manage processes for onboarding new team members, terminations, and employee changes within the company.
Develop process documentation to standardise troubleshooting and escalation procedures for the IT
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