Role Overview: As the Client Services Team Leader at GVH, you will be critical in ensuring our clients receive outstanding service. You will lead and inspire our client services team, driving improvements in service delivery and fostering a positive and engaging team culture.
Key Responsibilities:
- Lead, mentor, and support the client services team to ensure exceptional service delivery.
- Drive improvements in client service processes and performance.
- Foster a positive and engaging team culture, promoting collaboration and professional development.
- Manage client inquiries and concerns with professionalism and empathy.
- Coordinate with other hospital departments to ensure seamless client experiences.
- Monitor and report on client service metrics and implement strategies for continuous improvement.
