What success looks like in this role:
Act as a single point of contact to provide 1st level IT support.
Respond to and resolve customer requests or incidents providing fast and efficient, customer service.
Perform standard diagnostics to initiate the problem management workflow process.
Strive for a high level of first-contact resolution.
This role will require applicant to be working in night shifts/ roster. Night Shift has additional loading on the associate?s base hourly rate.
Australian Citizens with a active AGSVA NV1/ NV2 clearance is a must for this role.
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You will be successful in this role if you have:
Australian Citizens only.
NV1 or NV2 active clearance is required.
Demonstrated experience in 1st level technical support in an ITIL Service Desk environment.
2-year minimum previous experience providing Level 1 support for MS Office, MS Exchange and MS windows networks
Demonstrated experience in supporting Microsoft Windows 10 and Office 365.
... Click here to view more detail / apply for Service Desk Analyst
