- Undertaking general waiting duties including taking orders and serving guests.
- Work cohesively as a team member.
- Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
- Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.
- Serve items with flair and professionalism.
- Receipt of monies and cash up of service periods.
- Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.
- Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
- Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
- Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
- Embody the art of French hospitality through a “can do” attitude.
- Ensure guest billing is completed accurately following Hotel standard operating procedures and that correct charges are posted.
- Assist with implementation and maintenance of Sofitel Brand Standards.
- Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log.
- Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.
Benefits, Rewards, Motivations
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.
