Role Title: Expression of Interest - Service Delivery Manager (Principal), SaaS in Financial Services
Note: This is a pipeline requisition which means we are actively processing candidates for the future requirements in the team. We will let you know about the recruitment process once we have reached out to you.
Who we are
For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 2500+ employees, 80 nationalities with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.
SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.
SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
While continuing to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.
Why this role is important to us
SimCorp provides IT solutions and services to investment management organizations around the globe. Our front-to-back solution, SimCorp Dimension, is market-leading and used by over 200 buy-side institutions to manage their assets.
The Service Delivery Manager Principal position is based in our APAC Professional Services unit. You will join the Service Delivery Management team with international, highly skilled specialists who orchestrate large service engagements and act as the primary operational contact point for our largest clients. The team ensures that our clients realize the maximum outcome from SimCorp’s services alongside a holistic and consistent user experience.
Service Delivery Managers create long-term value for the client and loyalty towards SimCorp through effective relationship building. As trusted advisors, they are responsible for ensuring delivery excellence, achieving profitable services growth and exceeding client expectations.
What you will be responsible for
Foundation
• Governance – act as the central point of contact in daily operations, supervise an effective internal and external governance scheme, and facilitate Change Management
• Reporting – regularly report on key SLAs and KPIs and thoroughly act on deviations
• Escalations – effectively handle escalations including outreach to internal and external management stakeholders
• Commercials – contribute to monitor, track, and control the financial forecast of the service engagements
Client Relations
• Build and maintain a long-term trusted advisor relationship
• Contribute to lead generation and support adoption initiatives
Delivery Management
• Ensure smooth transitions between the different stages of the service lifecycle
• Coordinate tasks and activities with key internal stakeholders
Project Management
• Overseeing the implementation of new services or updates to existing services, ensuring that projects are completed on time and within budget
Service Quality and Performance Monitoring
• Ensuring that service delivery meets the agreed service levels and quality standards. This involves monitoring performance metrics and implementing improvements as necessary.
Process Improvement
• Continuously identifying opportunities to improve service delivery processes and implementing best practices to enhance efficiency and effectiveness.
What we value
Most important is that you can see yourself contributing and thriving in the position described above. We would expect you to be proficient in several of the following and be able to upskill to a high standard for the remainder.
• Work experience as a Service Delivery Manager or Service Delivery Consultant, for example in the software, financial services, or IT services industry
• Ability to plan, execute, and oversee projects, including knowledge of project management methodologies like Agile, Scrum, or PMP
• Ability to monitor and evaluate service performance, using metrics and KPIs to drive improvements
• Strong organisational and time management skills to handle multiple tasks and projects efficiently
• Keen attention to detail to ensure accuracy and quality in service delivery
• Relevant work experience in a client-facing role
• Commitment to ongoing learning and professional development to stay updated with the latest fintech innovations and best practices
• Very good verbal and written communication skills and the ability to communicate up to C-level executives
• Pronounced interest in technology and technology-enabled services
• Readiness to adopt technical, operational, or management skills and competencies as required
• Solid understanding of financial key ratios and forecasting
• Great interpersonal skills and assertiveness
• Very good networking and coordination skills
• Fluency in English
• Hybrid working arrangement
Benefits:
In addition to the traditional benefit scheme, we provide a good work & life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career
Since SimCorp operates in 20+ offices worldwide, the benefits package may vary from country to country.
Next Steps
Please click this link to apply and to learn more about the vacancy and what SimCorp offers regarding salary, benefits, and perks.
Please note only applications sent through our system will be processed.
Applications are continuously assessed, so please send your CV in English as soon as possible. If you are interested in being a part of SimCorp but are not sure this role is a suitable role, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.
We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.
By Joining our team, you will have the chance to:
• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, providing a truly inclusive and empowering environment
Note: This is a pipeline requisition which means we are actively processing candidates for the future requirements in the team. We will let you know about the recruitment process once we have reached out to you.
Who we are
For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 2500+ employees, 80 nationalities with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.
SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.
SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
While continuing to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.
Why this role is important to us
SimCorp provides IT solutions and services to investment management organizations around the globe. Our front-to-back solution, SimCorp Dimension, is market-leading and used by over 200 buy-side institutions to manage their assets.
The Service Delivery Manager Principal position is based in our APAC Professional Services unit. You will join the Service Delivery Management team with international, highly skilled specialists who orchestrate large service engagements and act as the primary operational contact point for our largest clients. The team ensures that our clients realize the maximum outcome from SimCorp’s services alongside a holistic and consistent user experience.
Service Delivery Managers create long-term value for the client and loyalty towards SimCorp through effective relationship building. As trusted advisors, they are responsible for ensuring delivery excellence, achieving profitable services growth and exceeding client expectations.
What you will be responsible for
Foundation
• Governance – act as the central point of contact in daily operations, supervise an effective internal and external governance scheme, and facilitate Change Management
• Reporting – regularly report on key SLAs and KPIs and thoroughly act on deviations
• Escalations – effectively handle escalations including outreach to internal and external management stakeholders
• Commercials – contribute to monitor, track, and control the financial forecast of the service engagements
Client Relations
• Build and maintain a long-term trusted advisor relationship
• Contribute to lead generation and support adoption initiatives
Delivery Management
• Ensure smooth transitions between the different stages of the service lifecycle
• Coordinate tasks and activities with key internal stakeholders
Project Management
• Overseeing the implementation of new services or updates to existing services, ensuring that projects are completed on time and within budget
Service Quality and Performance Monitoring
• Ensuring that service delivery meets the agreed service levels and quality standards. This involves monitoring performance metrics and implementing improvements as necessary.
Process Improvement
• Continuously identifying opportunities to improve service delivery processes and implementing best practices to enhance efficiency and effectiveness.
What we value
Most important is that you can see yourself contributing and thriving in the position described above. We would expect you to be proficient in several of the following and be able to upskill to a high standard for the remainder.
• Work experience as a Service Delivery Manager or Service Delivery Consultant, for example in the software, financial services, or IT services industry
• Ability to plan, execute, and oversee projects, including knowledge of project management methodologies like Agile, Scrum, or PMP
• Ability to monitor and evaluate service performance, using metrics and KPIs to drive improvements
• Strong organisational and time management skills to handle multiple tasks and projects efficiently
• Keen attention to detail to ensure accuracy and quality in service delivery
• Relevant work experience in a client-facing role
• Commitment to ongoing learning and professional development to stay updated with the latest fintech innovations and best practices
• Very good verbal and written communication skills and the ability to communicate up to C-level executives
• Pronounced interest in technology and technology-enabled services
• Readiness to adopt technical, operational, or management skills and competencies as required
• Solid understanding of financial key ratios and forecasting
• Great interpersonal skills and assertiveness
• Very good networking and coordination skills
• Fluency in English
• Hybrid working arrangement
Benefits:
In addition to the traditional benefit scheme, we provide a good work & life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career
Since SimCorp operates in 20+ offices worldwide, the benefits package may vary from country to country.
Next Steps
Please click this link to apply and to learn more about the vacancy and what SimCorp offers regarding salary, benefits, and perks.
Please note only applications sent through our system will be processed.
Applications are continuously assessed, so please send your CV in English as soon as possible. If you are interested in being a part of SimCorp but are not sure this role is a suitable role, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.
We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.
By Joining our team, you will have the chance to:
• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, providing a truly inclusive and empowering environment
