**IT Production Support Analyst**
- **Engage in comprehensive support of our core IT platform**
- **Test software and provide Level 1 & 2 support for our clients**
- **Permanent full-time position - work remotely**
We are a dynamic FinTech company partnering with some of the world’s leading brands. We are seeking a dedicated IT Production Support Analyst to join our team. In this role, you will thrive in a fast-paced environment, contributing to the development of new features daily. Our team is small, offering significant opportunities for professional growth!
**Key Responsibilities:**
- Provide extensive support for our core IT platform, including software testing and Level 1 & 2 client support
- Collaborate closely with the Software Development team to identify and resolve defects
- Support in-house applications built with technologies such as Java, Ruby on Rails, JSON, and Web APIs
- Monitor and manage production system uptime utilizing application monitoring tools
- Perform database updates using Postgres SQL
**Work Environment:**
Join our tight-knit, agile, and highly cooperative team:
- Work remotely from any location within Australia
- Operate in a collaborative team setting
**Candidate Profile:**
- Bachelor's degree in IT, Computer Science, or related fields
- Minimum of three years’ experience in database management, programming, or technical support
- Basic knowledge of Postgres, SQL, or other databases
- Familiarity with any programming language
- Fundamental understanding of testing and debugging
- Exceptional attention to detail and integrity
Salary: $70,000 - $75,000 + superannuation
- **Engage in comprehensive support of our core IT platform**
- **Test software and provide Level 1 & 2 support for our clients**
- **Permanent full-time position - work remotely**
We are a dynamic FinTech company partnering with some of the world’s leading brands. We are seeking a dedicated IT Production Support Analyst to join our team. In this role, you will thrive in a fast-paced environment, contributing to the development of new features daily. Our team is small, offering significant opportunities for professional growth!
**Key Responsibilities:**
- Provide extensive support for our core IT platform, including software testing and Level 1 & 2 client support
- Collaborate closely with the Software Development team to identify and resolve defects
- Support in-house applications built with technologies such as Java, Ruby on Rails, JSON, and Web APIs
- Monitor and manage production system uptime utilizing application monitoring tools
- Perform database updates using Postgres SQL
**Work Environment:**
Join our tight-knit, agile, and highly cooperative team:
- Work remotely from any location within Australia
- Operate in a collaborative team setting
**Candidate Profile:**
- Bachelor's degree in IT, Computer Science, or related fields
- Minimum of three years’ experience in database management, programming, or technical support
- Basic knowledge of Postgres, SQL, or other databases
- Familiarity with any programming language
- Fundamental understanding of testing and debugging
- Exceptional attention to detail and integrity
Salary: $70,000 - $75,000 + superannuation
