PERSOLKELLY have partnered with a Global business in the search for a Customer Service Team Leader to join our Medical Device Sales Team in Belrose, NSW. In this newly created role you will lead a team of 4 associates in providing superior customer service to our customers and internal partners.
We are looking for passionate Team Leaders with a analytical approach and experienced in Oracle or SAP to drive improvement using data to drive effectiveness.
Reporting into the Sales Operations manager, your responsibilities will include:
Manage our high-performing customer service team with workload split approx. 50% providing day to day customer service coverage & 50% focus on leading the team and driving functional excellence
Key Account Management and drive SLA & KPI achievements of the team
Log all activities in CRM - Analyze data to drive continuous improvement. This includes compiling metrics and driving ... Click here to view more detail / apply for Customer Service Officer
We are looking for passionate Team Leaders with a analytical approach and experienced in Oracle or SAP to drive improvement using data to drive effectiveness.
Reporting into the Sales Operations manager, your responsibilities will include:
Manage our high-performing customer service team with workload split approx. 50% providing day to day customer service coverage & 50% focus on leading the team and driving functional excellence
Key Account Management and drive SLA & KPI achievements of the team
Log all activities in CRM - Analyze data to drive continuous improvement. This includes compiling metrics and driving ... Click here to view more detail / apply for Customer Service Officer
