Randstad is partnering with a fast growing and front running lender who is dedicated to delivering sustainable and supportive solutions and services to their customers. Their commitment to excellence and strong organisational culture makes this the ideal workplace for driven professionals who share the same passion, values and vision for making a difference.
Role overview:
As the Contact Centre Manager, you will play a pivotal role in the organisations success by leading and managing the contact centre. You will be responsible for overseeing a team of team leaders and front line staff to ensure the delivery of exceptional customer service. This is a fantastic opportunity to join and lead an exciting movement with a passion for helping people and creating a fun engaging and successful working culture.
Key responsibilities:
Lead, mentor, and manage a team of contact centre professionals to achieve performance goals and deliver outstanding customer service
Be a part of driving projects and processes to improve operational efficiency and customer satisfaction
Identify training needs, develop training programs, and facilitate ongoing professional development for the team
Monitor customer feedback and implement initiatives to improve customer satisfaction and loyalty
Align with the organisation's vision and values, promoting a strong culture of excellence and collaboration
Solve complex problems with high analytical skills and strategic direction
Ensure compliance with regulatory requirements in the highly regulated Lending sector
What we are looking for:
Proven experience as a team leader, or position within team management leading a diverse team
Problem solving skills and high analytical capabilities
Strategic thinker with the ability to drive teams toward a common goal
Excellent communication and leadership skills.
To apply, please submit your resume outlining your relevant experience. For a confidential chat, please contact Juanita Forster at [email protected] or connect on Linked in at Juanita Forster.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Please click here to apply.
Role overview:
As the Contact Centre Manager, you will play a pivotal role in the organisations success by leading and managing the contact centre. You will be responsible for overseeing a team of team leaders and front line staff to ensure the delivery of exceptional customer service. This is a fantastic opportunity to join and lead an exciting movement with a passion for helping people and creating a fun engaging and successful working culture.
Key responsibilities:
Lead, mentor, and manage a team of contact centre professionals to achieve performance goals and deliver outstanding customer service
Be a part of driving projects and processes to improve operational efficiency and customer satisfaction
Identify training needs, develop training programs, and facilitate ongoing professional development for the team
Monitor customer feedback and implement initiatives to improve customer satisfaction and loyalty
Align with the organisation's vision and values, promoting a strong culture of excellence and collaboration
Solve complex problems with high analytical skills and strategic direction
Ensure compliance with regulatory requirements in the highly regulated Lending sector
What we are looking for:
Proven experience as a team leader, or position within team management leading a diverse team
Problem solving skills and high analytical capabilities
Strategic thinker with the ability to drive teams toward a common goal
Excellent communication and leadership skills.
To apply, please submit your resume outlining your relevant experience. For a confidential chat, please contact Juanita Forster at [email protected] or connect on Linked in at Juanita Forster.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Please click here to apply.
