Oversee the issuance and execution of franchise agreements, ensuring accuracy, completeness, and compliance with legal and regulatory requirements. Coordinate the drafting, review, and approval process for franchise agreements, working closely with our external legal provider and relevant stakeholders.
Ensure adherence to the franchising code of conduct and other relevant regulations governing franchise operations. Stay informed about changes in legislation and regulatory requirements related to franchising and implement necessary updates to policies and procedures to ensure compliance.
Establish and maintain a comprehensive system for managing all documentation related to franchise operations, including franchise agreements, disclosure documents, and other legal documents. Develop and implement protocols for document retention, retrieval and confidentiality.
Work closely with the Distribution Growth and Sales teams to facilitate the documentation process for new franchise agreements, transfers, renewals, variations and stores closures. Provide guidance and support as required.
Ensure timely processing of all documentation related to franchise matters, including review, approval, execution, and distribution. Monitor documentation workflows and escalate any issues or delays to ensure deadlines are met and transactions are completed efficiently.
Develop training programs and resources to educate internal stakeholders on documentation requirements, compliance obligations, and best practices. Conduct regular training sessions and provide ongoing support and guidance to ensure understanding and adherence to established processes.
Identify potential risks and compliance issues related to franchise operations and documentation processes. Implement measures to mitigate risks and strengthen internal controls, including conducting audits and reviews of documentation practices.
Continuously evaluate and refine documentation processes and procedures to enhance efficiency, accuracy, and compliance. Solicit feedback from stakeholders and implement suggestions for improvement to optimise the franchise operations function.
