An opportunity to provide first level support for digital workspace devices and software Service Desk Agent Are you passionate about providing exceptional IT support? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to be part of our dedicated team as a Service Desk Agent! Your new company State government organization are committed to delivering high-quality digital services to our community. Your new role
First Point of Contact:- Be the friendly face (or voice) that users turn to when they need assistance with IT issues.
Incident Management: - Log and prioritize incidents, ensuring timely resolution or escalation.
Technical Troubleshooting: - Diagnose and resolve common technical problems related to hardware, software, and network connectivity.
User Support: - Assist users with password resets, software installations, and other IT-related queries.
Collaboration: - Work closely with other IT teams to ensure efficient service delivery.
Documentation: - Maintain accurate records of incidents and solutions.
What you'll need to succeed
Demonstrated experience supporting digital workspace technologies
Customer-Centric Attitude - You genuinely enjoy helping people and have excellent communication skills.
Technical Aptitude - Active Directory Administration and MS 365 Suite of products.
Adaptability -Thrive in a dynamic environment and can handle multiple tasks simultaneously.
What you'll get in return
Professional growth opportunities
Meaningful work
Supportive environment
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
First Point of Contact:- Be the friendly face (or voice) that users turn to when they need assistance with IT issues.
Incident Management: - Log and prioritize incidents, ensuring timely resolution or escalation.
Technical Troubleshooting: - Diagnose and resolve common technical problems related to hardware, software, and network connectivity.
User Support: - Assist users with password resets, software installations, and other IT-related queries.
Collaboration: - Work closely with other IT teams to ensure efficient service delivery.
Documentation: - Maintain accurate records of incidents and solutions.
What you'll need to succeed
Demonstrated experience supporting digital workspace technologies
Customer-Centric Attitude - You genuinely enjoy helping people and have excellent communication skills.
Technical Aptitude - Active Directory Administration and MS 365 Suite of products.
Adaptability -Thrive in a dynamic environment and can handle multiple tasks simultaneously.
What you'll get in return
Professional growth opportunities
Meaningful work
Supportive environment
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
