P&C Contact Centre Support Officer
Clerk Grade: 3/4
Employment Type: Ongoing/full time
Hybrid role with a home base of Parramatta OR Gosford with regular office attendance
This role sits within the People & Culture Contact Centre Team within the People & Culture Division
About the team: Within DCS, our three P&C Portfolios support over 13,000 teammates working across multiple agencies who deliver on our vision to be the worlds most customer-centric government. People & Culture are focused on delivering a better people experience, supporting and enabling the business to deliver success and adopt new ways of working by embracing innovation and positive collaboration Your day-to-day:
Addressing customer inquiries promptly and professionally across multiple communication channels
Triages and manage a high volume inbox and P&C Hotline
Delivering accurate and consistent information on DCS HR services in accordance
... Click here to view more detail / apply for P&C Contact Centre Support Officer
Clerk Grade: 3/4
Employment Type: Ongoing/full time
Hybrid role with a home base of Parramatta OR Gosford with regular office attendance
This role sits within the People & Culture Contact Centre Team within the People & Culture Division
About the team: Within DCS, our three P&C Portfolios support over 13,000 teammates working across multiple agencies who deliver on our vision to be the worlds most customer-centric government. People & Culture are focused on delivering a better people experience, supporting and enabling the business to deliver success and adopt new ways of working by embracing innovation and positive collaboration Your day-to-day:
Addressing customer inquiries promptly and professionally across multiple communication channels
Triages and manage a high volume inbox and P&C Hotline
Delivering accurate and consistent information on DCS HR services in accordance
... Click here to view more detail / apply for P&C Contact Centre Support Officer
