Location: Melbourne, VIC; Hobart, TAS
Salary Range: $79,764 - $85,074 Attractive Superannuation
Contact Officer: Maria Kaltzidis - 03 9284 6043,
The Veterans Access Network (VAN) is the Departments first point of contact for general client enquiries. Offices are located in state/territory capitals and other key locations, including regional and rural Australia. The VAN is a national work unit, providing high quality and professional services to the veteran community, which primarily consists of veterans and their families, current serving members and representatives of ex-service organisations.
VAN Senior Client Contact Officers work within a call centre environment answering client enquiries regarding a broad range of DVA supports and services through a combination of phone, face-to-face and email channels. Senior Client Contact Officers are supported in their learning and development with ongoing training, coaching and performance development to enhance and maintain the delivery of
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