Our client’s success is our success. And you make it happen!
Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative technology like the New Payments Platform (NPP) and open banking.
We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.
We are looking for a Team Leader to lead our Disputes and Chargebacks team
The Team Leader is responsible for proactively leading and developing the disputes team to ensure quality service and efficient operational support is consistently provided to internal and external stakeholders. The key responsibilities of the role are:
Support the disputes team in proactively monitoring and ensuring all dispute types are processed with agreed timeframes.
Manage the daily operations of the team to ensure that priorities and business objectives are met, to agreed standards
Process Documentation - Document processes to ensure clarity and consistency in operational practices, facilitating high performance across the team and compliance.
Coach, mentor, and develop staff, providing career development planning and opportunities.
Participate in Projects and Lean Process Improvement initiatives.
Support, document and train staff in all functions of the business unit, as well as answering customer enquiries, at times of escalation.
About You
To be successful in this position you will have the following skills and experience:
Essential
Proven track record in managing daily team operations to consistently achieve business objectives and maintain high performance standards
Proficient in documenting processes to ensure thoroughness and alignment with operational best practices
Experience in implementing and improving quality processes to drive continuous improvement and enhance client satisfaction.
Effective in managing escalations and resolving service issues promptly, maintaining operational continuity and client satisfaction
Desirable:
Experience in coaching, mentoring, and developing team members, with a strong focus on creating career development plans and fostering growth opportunities.
Experience working in a Banking or Financial Services environment
What’s it like to work here?
As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits.
Next Step
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.
