• Primarily home based role, come to the Parramatta office 1-2 times a month
• $53,540 + Super + 10% Performance based bonus + Employee discounts
• Permanent full time role, with 2 weeks paid training, no call center experience required
About the Accor Group
Accor is the largest Hotelier Group in Asia Pacific, offering accommodation options from Economy to Luxury & lifestyle across 40+ brands and has been named one of the best companies to work for in Australia, having been recognised as a 2024 5-Star Employer of Choice (500+ employees) by HRD Australia for the second consecutive year.
Our Business
Celebrating 30 years in 2024, with a growing team of over 600 employees responsible for a community of over 402,000 smart travelers and lifestyle enthusiasts. Accor Plus is the most expansive travel, dining and lifestyle loyalty program in Asia Pacific tailored specifically for Accor hotels, providing exclusive member benefits, events and experiences at Accor properties across Asia Pacific.
About the Role
As a permanent & full time Customer Services Consultant, you will primarily receive inbound sales & service enquiries, from both potential customers & existing members.
Reporting to the Service Team Manager, you will be part of the Parramatta Hybrid team, assisting with a range of enquiries relating to the Accor Plus Loyalty Program. Our enquiries include inbound sales calls regarding our Loyalty Program, concerns/complaints from existing members and additional requests about our Loyalty product. More specifically, you will:
• Receive inbound calls from customers, where you will practice amazing customer service
• Show strong resilience & problem solving, helping resolve complaints from our members
• Use multiple systems (in addition to the phones), replying to customers via our Email & Social Chat platforms
About You
No previous call center experience required! Our ideal candidate needs to be a people person, who loves connecting with customers over the phone. To be successful in this role, you must:
• Work full time, Monday to Friday, between 8am & 4pm
• Be comfortable receiving calls & have the ability to provide amazing service, on each & every call
• Strong communication skills, both verbal & written, in order to respond to Email/chat box enquiries
• Commute to the Parramatta office, at least once or twice a month for our Connection days
Why Us?
Enjoy full support and personalised training program, plus ongoing development and coaching from our supportive managers. Other benefits include:
• Enjoy a predominately home based role, after our initial training
• Up to 10% annual performance based bonus
• FREE Accor Employee discounts
