We are looking for an experienced Duty Manager to join the Front Office team at Pullman & Mercure Melbourne Albert Park. Reporting to the Front Office Manager, you will:
- Lead a shift of front office professionals, including our overnight team, ensuring our guest experience is at the forefront at all times
- Assist in developing, implementing and maintaining procedures for the front office department and fostering a focus on guest engagement
- Assist with the management of the team including training and development, ensuring the team’s success
- Handle complex guest queries and feedback
- Have the ability to work a rotating roster, including overnight, weekends and public holidays
