As one of Afterpay’s Relationship Managers, you’ll grow and expand our key strategic partnerships across a defined portfolio of SMB merchants both online and in-store and work to exceed profitability targets for Afterpay and our partners.
We are looking for someone who will effectively run a business within the Afterpay ANZ business. You will lead the direction and evolution of our vertical strategies and own the growth and development of your portfolio; identifying opportunities for establishing best practices that scale across the wider business.
This role is based in Sydney, NSW with a hybrid working model (2-3x days per week in office).
Grow, develop and retain long term profitable SMB partnerships that deliver for our Merchants, our Customers and Afterpay.
Effectively and proactively engage partners in discussions on business performance, initiatives to drive growth via our existing products and future product roadmap, plus marketing opportunities.
Leading external and internal cross functional engagement and stakeholder management. This role is about truly leading and managing relationships and engaging internally and externally to build advocacy whether in person or virtually.
Manage a portfolio and lead the development and analysis of the overall portfolio and its performance. You’ll develop, negotiate and execute our multi-year account plans in conjunction with our strategic partners.
Deliver a proactive tiered engagement contact strategy at scale to drive merchant usage, satisfaction, and revenue growth across our current contracts and new opportunities.
Align & respond to internal trigger based reporting that identifies growth / decline / expansions across the portfolio to grow the business and mitigate churn.
Develop and refine our Merchant Value proposition in-store and online. Establish clear marketing best practices, optimization strategies and expansion plans with our partners and monitor performance.
Identify and help scale best practices across a variety of areas including Operations, Risk Management Staff Training, Visual merchandising and Marketing plans.
Lead Merchant advocacy within the Afterpay business. Foster cross-functional engagement internally across Sales, Marketing, Product, Legal, Risk and Operations to ensure our product and offering continues to evolve and exceed both our merchant partners and their customers’ expectations.
