This role is to ensure the accuracy and quality of reports produced by Next Health consultants in a timely manner as well as providing consultants and customers with technical advice relating to reports and permanent impairment/disability assessments.
To coordinate and deliver a range of high quality, customer focused business administration support and duties for the provision of independent medical assessment and advice to Next Health team members, consultants, customers, clients and visitors.
- Undertake quality assurance of reports, AMS forms and permanent impairment/disability assessments and ensure they are compliant with:
- Specific customer and/or legislative specifications;
- Next Health standards and processes and;
- Appropriate guidelines
- Identify inaccurate, deficient or incomplete reports and where necessary liaise with the relevant stakeholders (consultants, customers or team members) to get the matter resolved.
- Where required assist with consultant, customer or team member training sessions.
- Support the General Manager, Operations Manager and Report Production and Quality Coordinator in the induction of new consultants and new team members.
- Where required escalate to the Report Production and Quality Coordinator, consultant or customer any matter that requires intervention.
- Where applicable, advise consultants and customers of possible delays in turnaround times.
- Prioritise according to consultant availability, customer special requests and urgent requests.
- Establish and maintain effective and robust relationships with all medical consultants, customers and team members to ensure the delivery of excellence in quality and service.
- Actively identify opportunities for continuous improvement.
- Maintain a customer focus at all times and a commitment to deliver service excellence.
- Function as an effective, positive team member.
- Maintain active knowledge of work health and safety practices and procedures.
- Adhere to all policy and procedures.
- Carry out other reasonable duties as required.
