JOB TITLE: Organisation and Methods Analyst
About The Role:
Directwire is seeking for Organisation and Methods Analyst to join the business. The ideal candidate will be responsible for conducting comprehensive work studies, analysing existing procedures and recommending improvements to enhance organisational efficiency to meet customer demands of service excellence and business requirements for efficiencies.
Objectives of this Role:
Preparation of group strategy plans to outline business direction for next 3-5 years
Analyze current business processes, workflow charts, reports, manuals and lead and/or facilitate continuous improvement initiatives using recognised continuous improvement methodologies that deliver sustainable operational improvement.
Develop and implement process maps to optimize efficiency.
Develop plans and programs for change implementation in the organization including improvement of workflows and procedures.
Collaborate with stakeholders to elicit requirements to understand and analyse business problems, collate needs and recommend fit for purpose solutions.
Support business in creating short and medium-term strategic plans.
Reduce operational waste of company resources. E.g. re-work.
Interact with staff at all levels to understand current systems and observe operational procedures.
Advise on business restructuring having regard to current and future market trends.
Identify potential risks associated with process changes and propose mitigation strategies to safeguard the organization's operations.
Review operating procedures regularly and advise on any deviations from established standards or procedures.
Improve customer experience and satisfaction levels.
Attend regular project meetings with all departments to ensure implementation and change reviews are completed thoroughly.
Measure department KPIs and success to ensure new methods are being adhered to.
Skills and Qualifications:
3-4 years of relevant work experience
Bachelor’s or master’s degree (Business Administration/Management)
Proficient in Business intelligence tools.
Proven experience in organisational analysis, process improvement and project management.
Proficient in writing systems and procedures
Previous experience in change management is desirable
Strong research, analytical and problem-solving skills
Excellent verbal and written communication skills with the ability to communicate complex issues clearly to a range of stakeholders.
Familiarity with business management software such as CRM and ERP
Insurance industry experience specially with Guidewire
Experience with cloud migration implementations
Client\Stakeholder management experience
Knowledge of continuous improvement methodologies such as Lean and Six Sigma.
Salary:
$80000 Plus Super
About The Role:
Directwire is seeking for Organisation and Methods Analyst to join the business. The ideal candidate will be responsible for conducting comprehensive work studies, analysing existing procedures and recommending improvements to enhance organisational efficiency to meet customer demands of service excellence and business requirements for efficiencies.
Objectives of this Role:
Preparation of group strategy plans to outline business direction for next 3-5 years
Analyze current business processes, workflow charts, reports, manuals and lead and/or facilitate continuous improvement initiatives using recognised continuous improvement methodologies that deliver sustainable operational improvement.
Develop and implement process maps to optimize efficiency.
Develop plans and programs for change implementation in the organization including improvement of workflows and procedures.
Collaborate with stakeholders to elicit requirements to understand and analyse business problems, collate needs and recommend fit for purpose solutions.
Support business in creating short and medium-term strategic plans.
Reduce operational waste of company resources. E.g. re-work.
Interact with staff at all levels to understand current systems and observe operational procedures.
Advise on business restructuring having regard to current and future market trends.
Identify potential risks associated with process changes and propose mitigation strategies to safeguard the organization's operations.
Review operating procedures regularly and advise on any deviations from established standards or procedures.
Improve customer experience and satisfaction levels.
Attend regular project meetings with all departments to ensure implementation and change reviews are completed thoroughly.
Measure department KPIs and success to ensure new methods are being adhered to.
Skills and Qualifications:
3-4 years of relevant work experience
Bachelor’s or master’s degree (Business Administration/Management)
Proficient in Business intelligence tools.
Proven experience in organisational analysis, process improvement and project management.
Proficient in writing systems and procedures
Previous experience in change management is desirable
Strong research, analytical and problem-solving skills
Excellent verbal and written communication skills with the ability to communicate complex issues clearly to a range of stakeholders.
Familiarity with business management software such as CRM and ERP
Insurance industry experience specially with Guidewire
Experience with cloud migration implementations
Client\Stakeholder management experience
Knowledge of continuous improvement methodologies such as Lean and Six Sigma.
Salary:
$80000 Plus Super
