We are seeking an experienced and dynamic Program Manager to join our team. The ideal candidate will have a strong background in product and customer operations, and a proven ability to apply industry standard methodologies to achieve specific business objectives. In this role you will be responsible for managing and overseeing a group of interconnected initiatives within the Commerce team supporting Cash App, Afterpay, and Clearpay. You will provide guidance and strategic direction to a diverse group of teams and stakeholders while ensuring strong program performance and alignment with organizational goals.
You Will:
Understand the products, business strategy and roadmap for the abstraction(s) you support
Work with teams within the program(s) you support to assess new products, enhancements or initiatives
Develop and implement strategies for the program(s) you oversee that are aligned with organizational goals
Create and oversee project documentation, including timelines, milestones, and resource allocation
Identify potential risks to program success, communicate to relevant stakeholders, and develop mitigation plans
Develop utilization and success metrics for initiatives within the program(s) you support and collaborate with data teams to design and implement
Collaborate with Content, L&D, Business Systems, Legal, Compliance, and Operations teams across projects to identify and deliver operational requirements to launch new features and workflows
Understand high level dependencies on teams within the Cash App and Afterpay organizations
