Inbound Customer Service Associate Melbourne CBD
Responsibilities: Answer incoming customer calls and assist with queries and concerns professionally and courteously. Provide accurate and timely information regarding products, services, policies, and procedures. Manage customer complaints by identifying problems, offering solutions, and following up to ensure satisfaction. Document customer interactions and transactions clearly and concisely in the CRM system. Confidently handle technology faults, complaints, and troubleshooting issues. Maintain awareness of all consumer needs and offer effective responses. Record details of inquiries, comments, complaints, transactions, or interactions and act accordingly. Resolve complaints related to billing or customer service. Timelines: Training: 3-4 Weeks (9 am - 5:30 pm, Mon-Fri) Nesting: 3-4 Weeks (7 am - 7 pm, any 8 hrs., Mon-Fri) Post nesting, up to 3-4 Months: Work from office (7 am - 7 pm, any 8 hrs., MonFri) Thereafter: Work from Home / Hybrid Schedule (Rotating Roster): Timing: 7 ... Click here to view more detail / apply for Tech Mahindra ? HYBRID Call Centre Operator ? CBD
Responsibilities: Answer incoming customer calls and assist with queries and concerns professionally and courteously. Provide accurate and timely information regarding products, services, policies, and procedures. Manage customer complaints by identifying problems, offering solutions, and following up to ensure satisfaction. Document customer interactions and transactions clearly and concisely in the CRM system. Confidently handle technology faults, complaints, and troubleshooting issues. Maintain awareness of all consumer needs and offer effective responses. Record details of inquiries, comments, complaints, transactions, or interactions and act accordingly. Resolve complaints related to billing or customer service. Timelines: Training: 3-4 Weeks (9 am - 5:30 pm, Mon-Fri) Nesting: 3-4 Weeks (7 am - 7 pm, any 8 hrs., Mon-Fri) Post nesting, up to 3-4 Months: Work from office (7 am - 7 pm, any 8 hrs., MonFri) Thereafter: Work from Home / Hybrid Schedule (Rotating Roster): Timing: 7 ... Click here to view more detail / apply for Tech Mahindra ? HYBRID Call Centre Operator ? CBD
