Location: Townsville
As a Customer Experience Officer based in Townsville, you will play a pivotal role in upholding our commitment to exceptional service delivery and community engagement.
Key Responsibilities:
Champion workplace safety by modeling positive behaviors and ensuring compliance with health and safety regulations.
Cultivate a culture of accountability and excellence in service delivery, aligning with the goals outlined in the Council's Corporate Plan.
Maintain business continuity during unforeseen disruptions, prioritizing the needs of our customers and community.
Deliver high-quality customer service across various channels, addressing inquiries, requests, and transactions with accuracy and professionalism.
Safeguard the privacy of customer information in accordance with legislative requirements.
Act as a knowledgeable resource for customers, promoting council programs and services effectively.
Continuously seek opportunities for improvement to enhance customer satisfaction and overall experience.
Serve as a Subject Matter Expert in designated
... Click here to view more detail / apply for Customer Experience Officer
As a Customer Experience Officer based in Townsville, you will play a pivotal role in upholding our commitment to exceptional service delivery and community engagement.
Key Responsibilities:
Champion workplace safety by modeling positive behaviors and ensuring compliance with health and safety regulations.
Cultivate a culture of accountability and excellence in service delivery, aligning with the goals outlined in the Council's Corporate Plan.
Maintain business continuity during unforeseen disruptions, prioritizing the needs of our customers and community.
Deliver high-quality customer service across various channels, addressing inquiries, requests, and transactions with accuracy and professionalism.
Safeguard the privacy of customer information in accordance with legislative requirements.
Act as a knowledgeable resource for customers, promoting council programs and services effectively.
Continuously seek opportunities for improvement to enhance customer satisfaction and overall experience.
Serve as a Subject Matter Expert in designated
... Click here to view more detail / apply for Customer Experience Officer
