We have a fantastic opportunity for a driven and committed individual to join our passionate team. Be the leader who develops and nurtures relationships with our students and parents, and helps them derive maximum benefit and satisfaction from our offerings at Contour Education!
Who Are We
We empower students and their studies by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors who can teach the study design in a simple and intuitive yet engaging way.
Over 3,500 students and 90 staff have joined our tutoring services since our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022 and ranked again for 2023, and we're continuing to multiply year over year!
It's our vision to reshape education, starting with tutoring.
The Role
Until now, our sales and customer service team and our billing teams have collectively managed the customer experience (i.e., the student and parent experience) at Contour. However, as our company continues to experience significant growth, the importance of having a dedicated leader to oversee the entire student and parent journey and help ensure their success has become increasingly clear.
In this role, you will be responsible for nurturing deep and personal relationships with our current students and parents, with the overall goal of helping them make the most of our entire ecosystem of tutoring services, support, resources, and coaching. This will include regularly being in touch with them throughout the academic year, keeping parents in the loop with their child's progress, bridging the gap between parents and the Contour brand, helping students stay in touch outside of class, and escalating any issues or concerns to the General Manager as necessary.
Your mission will be to ensure students and parents feel supported at all times, throughout the year; you'll be a relationship builder, a vibrant conversationalist, and the go-to person for students and parents when they need anything. You'll work alongside our sales & customer service team, our billing team, and our tutoring teams to help our students and parents develop a lasting relationship with Contour that they cherish.
We're passionate about the impact we make on a student's academic journey (and their parents and families at home!), and your role will be crucial in helping is truly deliver this impact and make a lasting difference.
This role best suits someone seeking a unique opportunity and challenge to grow within a start-up environment. Given the critical nature of customer success in our expansion, there's potential for this role to evolve into a more senior position, echoing the growth trajectory of many within our team who have risen to leadership roles and are committed to our vision of reshaping education. (Since this is the first customer success role at Contour, this growth trajectory could include eventually managing and leading an entire team.)
This role will require consistent full-time hours in-person at our office (however, we are also open to considering permanent part-time candidates, provided there is a regular commitment). This role is not for someone wanting to work only for 1-2 years max, as we are looking for someone with the willingness and capacity to commit long-term, grow with Contour, and become a leader in their department.
Why Contour?
Working in our collaborative environment with an energetic team is a fantastic opportunity to hone your skills, and learn heaps along the way! At Contour Education, you’ll get an inside look at one of the fastest growing start-ups in education in Australia. Our team is super driven and hard-working, but we’re all easy-going and friendly, and we love our frequent (paid-for
- Satisfying and fulfilling work helping students succeed (it feels good when you help students make the most of their time at Contour, and ultimately do good!).
- Satisfying and fulfilling work keeping parents informed of their child's progress (every parent wants the best for their child, and you're the one keeping them in the loop about theirs!).
- Primary focus is on providing an excellent student and parent experience (and maximising their success!).
- Competitive benefits and pay, that recognise your pivotal role in customer success at Contour.
- As we grow, so do your opportunities - envision a path that can lead to leadership roles within a dynamic start-up.
- Personalised mentorship and training, dedicated to refining your customer success and people management expertise.
- Work where creativity meets strategy - in a non-corporate setting, where you can directly influencing the company’s innovative edge.
- Join an environment where team success is celebrated, while simultaneously boosting your public speaking, leadership, and collaboration skills.
By joining Contour, you won't be taking on just-another-customer-success-role. This is a calling for someone dedicated to building lasting relationships, and supporting students and their parents in their education journeys! If you're people oriented and passionate about education, we want to hear from you - apply now, and embrace an opportunity to make a lasting difference in a growing company, and in an industry ripe for innovation!
