DUTIES AND RESPONSIBILITIES
• Lead and support the accommodation staff to achieve operational excellence and outstanding guest service.
• Develop and oversee staff rosters, ensuring optimal staffing levels and labour cost control.
• Uphold the hotel's or motel's policies and procedures, focusing on efficient room
• Manage inventory and stock control for all housekeeping and maintenance supplies.
• Ensure compliance with all relevant legislation, including EEO & OHS, and maintain high health and safety standards.
SKILLS
• Leadership and team management
• Guest service excellence
• Effective communication
• Strategic planning and organization
• Problem-solving and decision-making
• Financial acumen and cost management
• Adaptability and initiative
QUALIFICATIONS & REQUIREMENTS
At least 12 months of relevant experience may substitute for formal qualifications. Demonstrated experience in hotel or motel management roles with a strong focus on guest services. Candidates should have relevant hospitality qualifications or equivalent experience, along with a track record of professional development in the accommodation sector.
• Lead and support the accommodation staff to achieve operational excellence and outstanding guest service.
• Develop and oversee staff rosters, ensuring optimal staffing levels and labour cost control.
• Uphold the hotel's or motel's policies and procedures, focusing on efficient room
• Manage inventory and stock control for all housekeeping and maintenance supplies.
• Ensure compliance with all relevant legislation, including EEO & OHS, and maintain high health and safety standards.
SKILLS
• Leadership and team management
• Guest service excellence
• Effective communication
• Strategic planning and organization
• Problem-solving and decision-making
• Financial acumen and cost management
• Adaptability and initiative
QUALIFICATIONS & REQUIREMENTS
At least 12 months of relevant experience may substitute for formal qualifications. Demonstrated experience in hotel or motel management roles with a strong focus on guest services. Candidates should have relevant hospitality qualifications or equivalent experience, along with a track record of professional development in the accommodation sector.
