Job description Full Job Description
Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience industry. Our client is a global customer centric company who specialises in support services for thousands of Australians across aged care and disability services, job seeker, and workplace health services. We are looking for a compassionate and empathetic people leader to join this customer service team working on an Australian Government-Funded service.
About the role:
As a Team Leader, you will be leading a team of Customer Service Consultants working in a contact centre environment who are handling inbound calls from elderly customers regarding general enquiries. You will be responsible for:
Engaging, coaching, mentoring and developing customer service consultants
Handling escalated customer complaint calls
Monitor and actively manage performance and behaviours, providing ongoing training and support
Promote a customer
... Click here to view more detail / apply for Team Leader ? Customer Service
