Job description
DFP are currently seeking a number of candidates to work with our Federal Government client in Brisbane CBD.
The ideal candidate/s will have demonstrated customer service experience within a call centre environment (inbound and outbound).
Role responsibilities will include but not be limited to:
Providing a direct service to clients, including other government departments and agencies;
Providing accurate information on the range of benefits and services provided by the client either by telephone in-person
Claims processing
Responding to incoming mail and electronic correspondence;
Recording all communications with clients; liaising with other departments as required;
Handling escalated enquiries; and
Data entry into an in-house information management system
Effective communication and the ability to build positive working relationships with relevant stakeholders will be critical to your success in this role. You will need to be flexible to work
... Click here to view more detail / apply for APS3 Customer Service
