We are seeking for a Graduate Service Provisioning Coordinator to join our team in Sydney. Reporting to the Senior Manager SDAT and Service Management, this role will be responsible for responding to customer's inquiry by coordinating with Level 2 Service Delivery Consultants and Service Carriers to ensure that their requests have been fully attended to.
As a graduate at Symbio, you will have access to people who are experts in their field to help you apply what you have learned at University into practice.
This is a great opportunity to embark on a career in a commercial focused ASX listed company.
What you'll do as a Graduate Service Provisioning Coordinator:
- Follow agreed operational processes & procedures
- Ensure the highest level of proficiency is always followed
- Complete provisioning tasks including number porting activities within the Service Level Agreement
- Complete new service activations within the Service Level Agreement
- Communicate provisioning status to service providers within the Service Level Agreement
- Ensure all other tickets/queries are responded to within the Service Level Agreement
- Offer in depth responses to all queries, ensuring service providers/customers fully understand the situation
- Proactively extract data and monitor order statuses, pushing carriers for timely updates as required
- Ensure all monthly reports are provided in timely manner as requested by line manager
- Educate the customer where possible, regarding issue resolution to enable self-resolution in future
- Respond to queries from internal stakeholders via team’s channel, email or call in a timely manner
- Can be crossed trained to provide minor technical assistance to customer when called for
- Assist service assurance team should the need arise which include but not limited to taking in calls to aid queue and respond to customer’s queries, action tickets/email
- Attend to operational activities as assigned by the Team lead and management where necessary.
