The opportunity
In this exciting opportunity you will use your developed negotiation and resolution skills for case management and resolving complex customer issues (as referred to you by customer care agents). A key part of this role is to liaise with other departments and business stakeholders, while keeping the customer informed until a mutually agreed resolution is reached in line with TPG Telecoms Policy and Procedure guidelines. Your ability to calmly resolve complex queries by discovering and understanding the core problem and provide tailored and fair outcomes that promote brand advocacy will set you up for success in this position.
Please be advised if you are successful in the interview process the start date for this position is the 26th June 2024.
Responsibilities
Exercise independent judgement and provide effective communication in accordance with company policy and procedures with the aim of providing mutually satisfactory
... Click here to view more detail / apply for Customer Resolution Advisor
In this exciting opportunity you will use your developed negotiation and resolution skills for case management and resolving complex customer issues (as referred to you by customer care agents). A key part of this role is to liaise with other departments and business stakeholders, while keeping the customer informed until a mutually agreed resolution is reached in line with TPG Telecoms Policy and Procedure guidelines. Your ability to calmly resolve complex queries by discovering and understanding the core problem and provide tailored and fair outcomes that promote brand advocacy will set you up for success in this position.
Please be advised if you are successful in the interview process the start date for this position is the 26th June 2024.
Responsibilities
Exercise independent judgement and provide effective communication in accordance with company policy and procedures with the aim of providing mutually satisfactory
... Click here to view more detail / apply for Customer Resolution Advisor
