The Senior Desktop Support Analyst is responsible for providing Desktop Support services to users associated with operating installed hardware and software.
Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems. Maintaining accurate log entries of fault with resolution and contact details. Ensuring all hardware/software fulfilment, installations and routine upgrades are implemented according to Service Level and Quality targets and to agreed expectations. Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided. Working on tasks as assigned by in large independently to quality outcomes without needing continual referral back to Team Leader. Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures. Ensuring technical queries not
... Click here to view more detail / apply for Senior Desktop Support Analyst (90690)
Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems. Maintaining accurate log entries of fault with resolution and contact details. Ensuring all hardware/software fulfilment, installations and routine upgrades are implemented according to Service Level and Quality targets and to agreed expectations. Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided. Working on tasks as assigned by in large independently to quality outcomes without needing continual referral back to Team Leader. Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures. Ensuring technical queries not
... Click here to view more detail / apply for Senior Desktop Support Analyst (90690)
