Gamba Migration Pty Ltd
Level 2/696 Bourke Ste, Melbourne VIC 3000
Full Time 38 hrs
Customer Service Manager
Salary $60,000 - $80,000
About us
We are a group of advisers on Migration and International Education founded in Melbourne and with offices in Melbourne, Adelaide, and Bogota (Colombia). Our mission is to provide the necessary tools so that our clients can realize their dreams in Australia, be it studying, working temporarily, or living permanently.
Qualifications & experience
• Suitable Tertiary qualifications
• At least 2 years of relevant experience
• Ability to lead, motivate, and develop a customer service team.
• Understanding and addressing customer needs and concerns.
• Identifying problems and developing effective solutions.
• Advanced analytical skills with proven track record in solving complex commercial challenges.
• Collaborative team player with excellent interpersonal skills.
Tasks & responsibilities
• Develop, manage, and implement customer experience procedures with the company.
• Deliver a comprehensive service to enquiring customers.
• Delegate and track certain customer enquiries to education and migration departments.
• Keep a record of customer interaction and details of actions taken.
• Communicate with internal teams to discuss performance and service quality is met.
• Develop new customer service policies to achieve client satisfaction.
• Keep track of customers financial requirements such as refunds.
• Contact customers to respond inquiries or to notify them of claim investigation results or any planned adjustments.
• After-sales service to keep customers happy and engaged with Gamba Migration.
• Analyse statistics and compile accurate reports
Level 2/696 Bourke Ste, Melbourne VIC 3000
Full Time 38 hrs
Customer Service Manager
Salary $60,000 - $80,000
About us
We are a group of advisers on Migration and International Education founded in Melbourne and with offices in Melbourne, Adelaide, and Bogota (Colombia). Our mission is to provide the necessary tools so that our clients can realize their dreams in Australia, be it studying, working temporarily, or living permanently.
Qualifications & experience
• Suitable Tertiary qualifications
• At least 2 years of relevant experience
• Ability to lead, motivate, and develop a customer service team.
• Understanding and addressing customer needs and concerns.
• Identifying problems and developing effective solutions.
• Advanced analytical skills with proven track record in solving complex commercial challenges.
• Collaborative team player with excellent interpersonal skills.
Tasks & responsibilities
• Develop, manage, and implement customer experience procedures with the company.
• Deliver a comprehensive service to enquiring customers.
• Delegate and track certain customer enquiries to education and migration departments.
• Keep a record of customer interaction and details of actions taken.
• Communicate with internal teams to discuss performance and service quality is met.
• Develop new customer service policies to achieve client satisfaction.
• Keep track of customers financial requirements such as refunds.
• Contact customers to respond inquiries or to notify them of claim investigation results or any planned adjustments.
• After-sales service to keep customers happy and engaged with Gamba Migration.
• Analyse statistics and compile accurate reports
