The Customer Success Manager is to manage the service delivery function, provide ITIL based service excellence, and improve customer experience.
Permanent Full Time
Sydney CBD Office Location
Hybrid Working Arrangement
Company Overview: A trusted and respected Cyber Security company specialising in comprehensive tools, expertise, and support to enhance organisations security posture and readiness against evolving cyber threats.
Position Overview: The Customer Success Manager / Service Delivery Manager will be responsible for driving customer satisfaction and service excellence by overseeing service delivery initiatives, facilitating customer or platform onboarding processes, and enhancing the overall customer experience.
Key Responsibilities:
Take ownership of the end-to-end service delivery process, ensuring that all client requirements are met.
Lead the service delivery efforts, collaborating closely with internal teams to meet client needs and SLAs.
Manage customer expectations, service deliverables, and project timelines
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