The Account Manager holds the responsibility for overseeing a diverse customer portfolio spanning the globe. Primarily, they manage pivotal accounts, nurturing enduring connections while optimizing sales prospects within these customers.
The predominant purpose of this role is to expand the relationships with existing customers by continuously proposing solutions that meet their objectives and acting as a strategic partner to their business.
Additionally, the position entails elements of Business Development, involving the identification of key customers and new opportunities, as well as offering comprehensive analytical and business forecasting assistance.
Reporting to the Manager Partner Sales, the incumbent collaborates closely with fellow team members within the Sales Team, ensuring cohesive operations and collective success.
What you will do as an Account Manager:
- Build and maintain strong, long-lasting client relationships. Act as the primary point of contact for inquiries, requests, and escalations
- Develop account plans and strategies to achieve client objectives and maximize business opportunities. Identify client needs and propose appropriate solutions or services
- Effectively communicate customer requirements to internal teams such as sales, marketing, and product development. Coordinate efforts to meet expectations and deadlines
- Address customer issues and concerns promptly and effectively. Work with internal teams to resolve problems and ensure customer satisfaction.
- Identify opportunities to upsell or cross-sell products or services to existing customers. Collaborate with the sales team to expand account revenue and meet sales targets
- Manage customer contracts, including negotiations, renewals, and amendments
- Gather customer feedback and insights to improve products, services, and processes. Prepare regular reports on account status, activity, and performance
