The Specialist Family Support Officer (SFSO) works in a small team to provide clinical support services including brief traumatic-bereavement counselling and case coordination to people impacted by work-related fatalities, serious injuries, or terminal illness prognoses. The SFSO promotes the psychosocial needs of impacted families across various OIR departments and considers linking with relevant stakeholders to maintain seamless referral pathways that aim to minimise the impact of secondary trauma and promote holistic psycho-social wellbeing.
Working closely with the Investigation Liaison Support Officers (ILSO) who support families through complex investigation and legal processes, the SFSO reports to the Manager, Coronial Liaison and Investigation Unit (CILU) who has qualifications in social work or psychology.
Key responsibilities include:
providing an initial, trauma-informed, culturally appropriate, and high-quality psycho-social assessment and intake response to newly bereaved and impacted families
maintaining an ongoing case coordination response for more clinically complex presentations
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