We are seeking you, a highly skilled professional who can ensure the seamless interaction of various ITSM processes, including incident, problem, knowledge, system change configuration, and more.
If you have a passion for process excellence and possess the technical know-how to drive continuous improvement, this is the perfect opportunity for you!
What will you be doing:
Managing seamless process management interaction with other ITSM processes, such as knowledge, problem, system change configuration, and incident management
Enabling the operational execution of RAC's problem management processes
Reviewing major incidents/problems in accordance with agreed incident management processes through active process management
Understanding RAC end user computing and ICT service operations demands
Ensuring ICT operating processes and RAC ICT asset knowledge are up-to-date by coordinating RAC ICT assets knowledge base processes within our IT team (called Enterprise Technology Services or ETS for short)
Ensuring service delivery process improvement and execution.
Supporting incident management and
... Click here to view more detail / apply for ITSM Process Specialist
If you have a passion for process excellence and possess the technical know-how to drive continuous improvement, this is the perfect opportunity for you!
What will you be doing:
Managing seamless process management interaction with other ITSM processes, such as knowledge, problem, system change configuration, and incident management
Enabling the operational execution of RAC's problem management processes
Reviewing major incidents/problems in accordance with agreed incident management processes through active process management
Understanding RAC end user computing and ICT service operations demands
Ensuring ICT operating processes and RAC ICT asset knowledge are up-to-date by coordinating RAC ICT assets knowledge base processes within our IT team (called Enterprise Technology Services or ETS for short)
Ensuring service delivery process improvement and execution.
Supporting incident management and
... Click here to view more detail / apply for ITSM Process Specialist
