This position is responsible for effectively managing the daily reconciliation of the Hotel’s trading, checking and preparing reports and statistical information in accordance with service standards and auditing procedures during the night shift.
The Night Manager holds responsibility for the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.
Key responsibilities include:
- Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
- Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
- Operation of an effective night audit function in conjunction with the Financial Controller. Accuracy of this daily function being paramount while maintaining customer focus
- Ensure public areas are clean and well presented with regular monitoring of areas and staff.
- Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
- Complete 'back up' procedures to save all data.
- Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics.
- Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
- Responsible for all other departments in the absence of their respective managers for the duration of the night-time operation.
- Be fully conversant with general emergency procedures.
- Ensure all basic Liquor Licensing Laws are adhered to.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide total customer satisfaction.
