As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.
Key responsibilities:
- Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual Merchandisers you take action to maximise sales.
- Drive Hello Member program in line with country goals.
- Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.
- Together with your Visual Team, you ensure the implementation of the Commercial Handbook.
- Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team.
- Actively work with a talent pipeline in your department to support the business and store needs.
