Chandler Macleod in partnership with R&L Services (Formerly VicRoads) are seeking enthusiastic customer service officers for their offices in Regional Victoria.
The role is responsible for resolution of Registration & Licensing (R&L) customer enquiries raised within Customer Service Centers, in a manner that is timely, efficient, compliant with policy, and meets customer service experience expectations. The role is also responsible for the conduct of customer appointments to support driver license testing and registration services.
Key Accountabilities:
1. Within a Customer Service Centre environment, provide an accurate and efficient response to internal and external customer R&L enquiries and appointments, including driver license testing and registration inspections. Assessment of road safety requirements in accordance with product and service training, legislative requirements, established policies and business rules, and R&L service standards. Most of these enquiries and appointments will be face to face, however accompanying emails and phone calls will be ... Click here to view more detail / apply for Customer Service Officer
The role is responsible for resolution of Registration & Licensing (R&L) customer enquiries raised within Customer Service Centers, in a manner that is timely, efficient, compliant with policy, and meets customer service experience expectations. The role is also responsible for the conduct of customer appointments to support driver license testing and registration services.
Key Accountabilities:
1. Within a Customer Service Centre environment, provide an accurate and efficient response to internal and external customer R&L enquiries and appointments, including driver license testing and registration inspections. Assessment of road safety requirements in accordance with product and service training, legislative requirements, established policies and business rules, and R&L service standards. Most of these enquiries and appointments will be face to face, however accompanying emails and phone calls will be ... Click here to view more detail / apply for Customer Service Officer
