Located in their Richmond office close to public transport
3 month temporary assignment
Attractive hourly rate
Position Description: The role is specifically focused on timely collections. You will play a crucial role in contacting customers who have failed to pay their energy costs in a timely manner. The role will require accurate collection of outstanding payments from our customers. Your responsibilities will include, but not be limited to:
Following up on outstanding debt & overdue payments with customers efficiently and politely
Account reconciliations
Providing high level of customer support to provide a clear understanding of billings and adjustments
Clearing back logs and resolving issues that may arise around work flow
Establishing payment plans and arrangements with customers
Maintaining positive relationships with internal and external stakeholders
Complete business reporting requirements for both internal &
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