Responsibilities
As the Community Advocate, you will serve as the primary liaison between our users and the company, ensuring their questions and needs are addressed promptly and effectively. Your role will encompass various aspects, including:
- User Success Focus: Your primary goal will be to ensure the success of our users by providing personalized, in-depth support and guidance. This involves resolving their analytics challenges, collaborating with them through pair programming sessions, and escalating issues to the appropriate team members when necessary.
- Educational Initiatives: A key aspect of your role will involve creating and delivering educational content to empower users with best practices in data analytics. This may include developing tutorials, conducting demos, and producing insightful blog posts or videos to showcase our capabilities.
- Community Growth Strategy: You will play a vital role in devising and executing strategies to foster the growth and engagement of the analyst community. This entails identifying opportunities to expand our user base, enhance community interactions, and drive overall engagement.
To excel in this role, you should possess the following qualifications:
- Experience in business intelligence and analytics engineering, with a solid understanding of industry best practices.
- Excellent communication skills, both verbal and written, to effectively engage with users and convey technical concepts clearly.
- Proficiency in tools and technologies commonly used in analytics, including dbt, SQL, git, data visualization, and command-line interfaces.
Key Performance Indicators (KPIs)
While specific KPIs for this role are still a work in progress, some potential metrics you may own include:
- Community size and engagement metrics, such as active user participation and community growth rate.
- Customer support performance indicators, including response times and Net Promoter Score (NPS) ratings.
- Content creation metrics, such as the quantity and impact of educational materials produced.
- Product metrics related to user signups, adoption rates, and retention levels.
- Competitive salary package
- Flexible remote work arrangements
- Healthcare coverage including medical, dental, and vision plans
- Generous vacation and paid time off policies
- Professional development opportunities and training allowances
- Company-sponsored events and team-building activities
- Opportunity to make a significant impact in a rapidly growing company
- Salary Range: $100,000 - $140,000 per year
