- Implement and maintain the Company’s Quality System for Customer Service procedures.
- Provide guidance and support to the Customer Service team, ensuring adherence to office procedures.
- Assist Technical Representatives with customer inquiries, reports, samples, and orders.
- Address customer account queries promptly and implement corrective actions as needed.
- Manage accounting records and ensure compliance with statutory and audit requirements.
- Utilize the ERP system for customer and project pricing, product information, and order management.
- Coordinate with freight providers for delivery status and proof of delivery.
- Liaise with Branch Logistics for stock replenishment, back orders, and non-collected orders.
- Monitor back order and open sales order lines daily.
- Co-ordinate admixture deliveries and provide basic technical assistance to customers.
- Maintain petty cash float and process invoices and credits in a timely manner.
- Compile invoices for imprest and liaise with Accounts Receivable for credit account applications.
- Handle special projects and tasks as directed by the Customer Service Manager.
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