Provide the first point of escalation for incidents and service requests for the Service Desk Analyst Team. The Service Desk Senior Analyst is responsible for providing escalated support services to users, as part of the reliable delivery of the technology systems and tools that underpin Auto & Generals business operations. They also Provides mentoring and upskilling for Service Desk Analyst team
Key accountabilities
Provide ICT support to users and solve non-complex problems to minimise system down-time and loss of productivity
Respond to enquiries from various sources in a responsive, customer focused manner and ensure that accurate, targeted and timely information supplied effectively resolves the customer issue or fulfils the customer request
Support set-up activities for computers, printers, multifunction devices, tablets, smartphones and other ICT systems
Use appropriate tools and methods to address user support queries and return users ICT equipment
... Click here to view more detail / apply for Senior Service Desk Analyst
Key accountabilities
Provide ICT support to users and solve non-complex problems to minimise system down-time and loss of productivity
Respond to enquiries from various sources in a responsive, customer focused manner and ensure that accurate, targeted and timely information supplied effectively resolves the customer issue or fulfils the customer request
Support set-up activities for computers, printers, multifunction devices, tablets, smartphones and other ICT systems
Use appropriate tools and methods to address user support queries and return users ICT equipment
... Click here to view more detail / apply for Senior Service Desk Analyst
