Job Description
Reporting to the Executive General Manager, the role of State Operations Manager will be accountable for the delivery of cleaning services to over 200 sites. Leading a team of highly capable Area Managers, the key focus of this role will include but not be limited to the following:
Providing leadership support and coaching to the team focusing on development, customer service and safety.
Assist in overseeing day-to-day operations within the state, ensuring adherence to company policies, procedures, and standards.
Build trust with clients through visiting sites and discussing challenges
Oversee daily state operations, ensuring compliance with company standards.
Collaborate with department heads to enhance operational efficiency.
Monitor KPIs and report to senior management on state operations.
Foster relationships with stakeholders and represent the company.
Align strategies with other departments to achieve state objectives.
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