Reporting to the Implmentation Director, you'll be responsible for the implementation process from initiation to completion, working closely with clients to understand their requirements to configure and deliver value using our platform. Read on for a snapshot of what your key focuses in the role will be:
Configuration: Hands on configuration of client platforms to agreed scope and milestone deliverables, following our implementation best practice approach.
Transition: Work closely with the Account Manager allocated to the account, ensuring the smooth transition from project to BAU
Deliverables: Ensure accurate and timely project tracking, including risks, notes, all internal resource and consulting hours allocation
Product: Become a product expert, learn how to ‘wrap’ IntelligenceBank around customer use cases so implementations can be thoughtful and well executed solutions according to contract inclusions and client use cases
- Support: Troubleshoot client issues, raise tickets and own follow up of resolution with the Development team
People: Manage internal and client stakeholders with competing priorities and timelines. Engagement could be defined as, but not limited to, client meetings, workshops, presentations and training
Training: Delivery of training services which may include Administrator training, workshops, end user training and pop-up sessions.
