Complaints / Compliance Officer

About the company: Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a talented Complaints / Compliance Officer to join their busy team for an 12-month temporary assignment. About the role: As Complaints / Compliance Officer, you will communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries. In addition, key duties include:Managing complaints coming into the agencyAssessing, recording, resolving and referring as requiredManaging escalated complaints and working to strict deadlinesDrafting and sending high quality written correspondenceCoordinating correspondence, briefing and reporting functions About you:Previous experience of responding to complaints - both over the phone and writtenGovernment background is a must!Extensive experience of dealing with escalations and associated investigationsStrong communication skills - both over the phone and writtenHigh attention to detailExcellent data entry and record keeping skills Benefits:ASAP start (pending Federal Police Clearance)12-month temporary assignmentFull time hours -…

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