Permanent Full Time$80,071 per annum plus SuperJoin the Customer Experience team.Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.Join us at Hume City Council, where we are dedicated to enhancing our customer’s experiences through human-centred design practices and service design principles. As a CX Advocate, you will be instrumental in shaping and implementing customer and user experience initiatives that respond to the evolving needs of the customer. Your role will be pivotal in supporting a customer-centric culture within the organisation, ensuring that every interaction leaves a positive impact on our community. If you are passionate about improving experiences and driving meaningful change, we invite you to be part of our dynamic team.What you’ll be doing:Support service units along the customer experience improvement journey. From introducing customer pain points, to…
Click here to view more detail / apply for CX Advocate
Click here to view more detail / apply for CX Advocate
