Customer Service Officer

Customer Service Officer About the role Due to an internal promotion, ARC have an opportunity for a Customer Service Officer to join our tight-knit team at our Wagga Wagga branch. You will be working closely with sales and operations to deliver an outstanding customer experience. This position would be a fantastic opportunity for someone looking to build on their existing customer/sales experience. This is a permanent role - Monday to Friday with working hours from 8:30am to 4:30pm. Key Responsibilities: Develop and maintain customer relationships through service excellence  Process and manage customer orders, quotes, and enquiries face-to-face, online, and over the phone  Over-the-counter sales – early morning customer pick-ups run hot! Planning of production runs and loads  Liaising with freight companies to manage transport and logistics Work alongside the sales team to support ARC’s success in the market Creation and maintenance of pricing-related information Onsite customer visits to develop long-term relationships and a deep understanding…

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