Customer Service Advisor - Helpdesk

The Opportunity:This role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer. This is a Permanent opportunity working Monday - Friday between 7:00am and 7:00pm. CityFM offers Work from home two days per week, at the conclusion of a 2 week in office training period. Why you want to work for our team:?  Working within a custom designed modern building with free on- site secure parking Work 2 days from her per week! Supportive, fun and encouraging team earning above award wage Career progression making use of our extensive learning and development program.? Discounts Hub with exclusive discounts across major Australian retailers  Your key responsibilities will include:  Effectively manage a high volume of both inbound/outbound calls.  Resolve, manage and escalate problems logged by our customers. Accurately capture data and work to realistic KPI’s. Provide exceptional service…

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