APS5 Complaints Handling and Incidents Officer

Duties include: Assessing and monitoring complaints and other regulatory intelligence Managing a caseload of complaints including the assessment of complex matters and escalating incidents for investigation or other action where necessary. Analysis skills, identifying and providing advice on trends and issues through the review of complaints Completing assessments of complaints within agreed time frames. Stakeholder engagement; liaising with providers to provide education and training Preparing complex and sensitive correspondence and corporate documentation, including reports, briefings and submissions. ... Duties include: Assessing and monitoring complaints and other regulatory intelligence Managing a caseload of complaints including the assessment of complex matters and escalating incidents for investigation or other action where necessary. Analysis skills, identifying and providing advice on trends and issues through the review of complaints Completing assessments of complaints within agreed time frames. Stakeholder engagement; liaising with providers to provide education and training Preparing complex and sensitive correspondence and corporate documentation, including reports, briefings and submissions.…

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