Your teamThis role sits within Group Customer Relations (GCR) which is our centre of excellence for complaint resolution, delivering fair and timely outcomes for our customers. GCR oversees complaint handling for the Group and manage escalated and complex complaints. Through the complaint process, we identify breakpoints in products, services and processes and influence change to deliver a better experience for our customers. GCR strives to continually improve our complaint management systems, uplift capability and produce insightful reporting to help our people better identify, manage and prevent complaints. Do work that mattersThe role of the Resource Planning Manager is to expand upon the resource plan, support business strategies and provide a capacity planning service to the business. You will play a critical part in the management of the Channel Budget & Resource Plan, and will partner with operational & support EM & GM levels as part of their normal day to day process. You will develop and manage…
Click here to view more detail / apply for Resource Planning Manager
Click here to view more detail / apply for Resource Planning Manager
