Contact Service Officer

Hey, is this you? Exceptional customer service skills Potential to thrive in a high-volume call centre Positive attitude and friendly nature Willingness to learn in a fast-paced environment Savvy administration skills We get it, you may not have worked in a call centre before, and you may not know what to expect. That’s okay! We will support you every step of the way. As the first point of contact for The WorkPac Group, we need your ability to deliver quality solutions and a great customer experience.  What will your day look like? Handling high volume inbound calls Strong focus on investigating and resolving queries Directing incoming requests to the relevant teams High-volume admin duties (database management & payroll enquiries) Completing your Certificate III in Business during allocated business hours In simple terms, as a Contact Centre Officer, no two days will be the same! Yes, it’s a fast-paced environment, but guess what? We really like…

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