VIP Host - Mandarin Speaking Are you a natural people-person with a passion for gaming? Do you thrive in a fast-paced, dynamic environment? If so, we want you to join our fun and tight-knit team as a VIP Host. Who are you, and what will you do: As a Junior VIP Host you will be responsible for managing valued and loyal clients through online chat, telegram, email or other modes as required. All your work will focus on delivering consistent and well thought out management to ensure your clients receive an exceptional standard of service by identifying and fulfilling customer needs. Your portfolio will include managing up to 350 players. You should be able to build trust and rapport with our players, listen to their needs, and provide solutions that meet their expectations. You'll use your creativity and problem-solving skills to find new and innovative ways to keep our players engaged. And you'll engage with our players, building a sense of community and promoting a positive, fun-loving atmosphere. As an online casino, all of our communication with our players is done through chat. You'll need to have excellent written communication skills and the ability to express empathy and understanding through chat. Please note that in this role our team works 6 days a week for 6 hours per day. The hours are 9am - 2pm (office based) and 9pm-11pm (from home). You will have one weekend day off each week. The office is only open Mon-Fri so the weekend day that you do work, you will work from home! Who are we? At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 300+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone. Click play, on your career today! What you will do:
Initiating proactive relationship-building activities with key clients to maintain strong relationships across the Easygo brands
Provide VIP customers with industry-leading customer service and gaming experience
Articulating an extensive knowledge of our products which leads to resolving customer issues
Daily management and execution of one-on-one contact in response to customer touchpoints
Monitor VIP customer behaviors, interests, and trends to ensure that customer expectations are met
Make optimal use of communication tools such as chat room on site, email, telegram and any additional platforms required to engage with VIP players
6-day availability across the Australian time zone
Ability to manage 350 players
What you will bring:
Experience working in a customer service environment
Good interpersonal skills and the ability to communicate at all levels within the business are essential
Strong customer-centric attitude with an interest in the wagering industry
A willingness to learn harnessed with a proactive personality and a good work ethic are equally vital
The initiative to go above and beyond and act on opportunities in a timely manner
Demonstrated success in achieving KPI targets week on week and month on month
Client focused i.e. committed to delivering innovative solutions that are tailored specifically to clients needs
Ability to make timely and effective decisions
Ability to manage multiple projects at a time, under challenging circumstances
Meticulous attention to detail and the quality of work produced; ensuring excellence and always seeking ways to improve output
Drive and determination to continuously develop one's own skills and competencies to assist the continued/ongoing growth and success of Easygo
Bilingual in English and Mandarin
Desirable qualifications
Bachelor's degree in marketing, business or similar or previous experience in sales
Experience within the gaming and/or wagering industry is highly regarded but not essential
Experience with Cryptocurrency is highly regarded but not essential
Bonus points if you also have:
Sports & Gambling knowledge advantageous
Cryptocurrency knowledge would be advantageous
Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom
Some of the perks of working for us:
EAP access for you and your family
Access to over 9,000 courses across our Learning and Development Platform
Paid volunteer day
Two full-time barista's who will make your daily coffee, tea or fresh juice!
Daily catered breakfast
Massage Wednesdays - we get professionals to do this!
Team lunches and happy hour in the office from 4pm on Fridays
Fun office environment with pool tables, table tennis and all your favourite gaming consoles
Help yourself drinks fridges and snack shelves
"We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant" We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success. Please click here to apply.
Initiating proactive relationship-building activities with key clients to maintain strong relationships across the Easygo brands
Provide VIP customers with industry-leading customer service and gaming experience
Articulating an extensive knowledge of our products which leads to resolving customer issues
Daily management and execution of one-on-one contact in response to customer touchpoints
Monitor VIP customer behaviors, interests, and trends to ensure that customer expectations are met
Make optimal use of communication tools such as chat room on site, email, telegram and any additional platforms required to engage with VIP players
6-day availability across the Australian time zone
Ability to manage 350 players
What you will bring:
Experience working in a customer service environment
Good interpersonal skills and the ability to communicate at all levels within the business are essential
Strong customer-centric attitude with an interest in the wagering industry
A willingness to learn harnessed with a proactive personality and a good work ethic are equally vital
The initiative to go above and beyond and act on opportunities in a timely manner
Demonstrated success in achieving KPI targets week on week and month on month
Client focused i.e. committed to delivering innovative solutions that are tailored specifically to clients needs
Ability to make timely and effective decisions
Ability to manage multiple projects at a time, under challenging circumstances
Meticulous attention to detail and the quality of work produced; ensuring excellence and always seeking ways to improve output
Drive and determination to continuously develop one's own skills and competencies to assist the continued/ongoing growth and success of Easygo
Bilingual in English and Mandarin
Desirable qualifications
Bachelor's degree in marketing, business or similar or previous experience in sales
Experience within the gaming and/or wagering industry is highly regarded but not essential
Experience with Cryptocurrency is highly regarded but not essential
Bonus points if you also have:
Sports & Gambling knowledge advantageous
Cryptocurrency knowledge would be advantageous
Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom
Some of the perks of working for us:
EAP access for you and your family
Access to over 9,000 courses across our Learning and Development Platform
Paid volunteer day
Two full-time barista's who will make your daily coffee, tea or fresh juice!
Daily catered breakfast
Massage Wednesdays - we get professionals to do this!
Team lunches and happy hour in the office from 4pm on Fridays
Fun office environment with pool tables, table tennis and all your favourite gaming consoles
Help yourself drinks fridges and snack shelves
"We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant" We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success. Please click here to apply.
